Olli guarantees that you are purchasing a unique handmade item that celebrates a traditional handcraft and is assembled in the USA. Each item is completely unique. Olli uses natural materials such as leather, copper, and brass, which age and patina naturally with use over time. Certain crafts are delicate and may require special care such as dry-cleaning. Olli inspects every item thoroughly before shipping.
Olli offers color swatches to help you make your color choice. You can order a color swatch directly from a product page, or email us with questions regarding color at info@ollitt.com
We love the products we make and we want you to love them too, so if something is not right, please let us know. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
Olli only accepts returns on damaged goods. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please do contact us at info@ollitt.com.
Only regular priced items may be refunded, unfortunately sale items will not be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ollitt.com and send your item to: Olli Studio, 3928 17th street, San Francisco, CA 94114, USA. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. Returns must be postmarked within 14 days of the date your item was delivered and should be sent prepaid. Please ensure the item(s) sent back are through a traceable and/or insurable method as Olli is not responsible for any returned packages not received or damaged during shipping. Please send your items to: Olli Studio, 3928 17th street, San Francisco, CA 94114, USA.
Olli offers color swatches to help you make your color choice. You can order a color swatch directly from a product page, or email us with questions regarding color at info@ollitt.com
Returns
We love the products we make and we want you to love them too, so if something is not right, please let us know. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
Olli only accepts returns on damaged goods. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please do contact us at info@ollitt.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items will not be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ollitt.com and send your item to: Olli Studio, 3928 17th street, San Francisco, CA 94114, USA. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Shipping
Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item. Returns must be postmarked within 14 days of the date your item was delivered and should be sent prepaid. Please ensure the item(s) sent back are through a traceable and/or insurable method as Olli is not responsible for any returned packages not received or damaged during shipping. Please send your items to: Olli Studio, 3928 17th street, San Francisco, CA 94114, USA.
